Enhancing service capabilities.

A rooftop chiller monitoring solution that blew the competition away.

In the air-conditioning business, commercial rooftop chillers are often sold to customers with add-on service agreements to monitor and maintain the equipment when issues occur. However, for our customer, a high percentage of their customers were buying their equipment but engaging in service contracts with other lower-cost providers.

As a world leader in air-conditioning and refrigeration solutions, they partnered with Exosite to develop a remote rooftop chiller monitoring solution to improve the efficiency of their service technicians, increase their service-contract revenue, and generate valuable product data with:

• Real-time data on chiller temperature, vibration, status, and failure modes
• Remote data visualization to understand the health of thousands of chillers at a glance
• Text notifications to alert technicians when chiller metrics reach pre-set thresholds
• The ability to perform secure provisioning during the manufacturing process, as well as remote diagnostics and over-the-air updates on equipment in the field